Shipping and Returns


SHIPPING

 

DOMESTIC SHIPPING (WITHIN AUSTRALIA)

Please allow 1-5 business days to ship your order. Please allow 5 business days for your item to arrive.

 

Shipping is calculated at checkout based on weight, as follows:

 

Regular Parcel Post

0 - 0.5kg         $8.50

0.5kg - 3kg     $11

 

INTERNATIONAL SHIPPING 

Delivery between 12-30 business days (shipping may take longer to some countries due to customs, so please be patient). Please allow 1-5 business days for us to ship your order. 

We do not send shipping confirmations or tracking numbers. International orders may be subject to customs duties or taxes so please contact your local customs authority for all details and rates.

 

Flat rate Australia Post Registered International Shipping

$25.00 AU per 0.5kg

 

RETURNS

 

PLEASE NOTE: ALL SALE ITEM PURCHASES ARE FINAL. WE DO NOT OFFER REFUNDS OR EXCHANGES ON SALE ITEMS.

We do not exchange or refund due to change of mind. We can only offer an exchange or refund due to damaged or faulty items.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If you would like to request a refund due to faulty goods, send us an email at info.kamala.store@gmail.com or contact Carmel on 0401909453.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.